Direct Senior Developer Access
Why clients prefer our direct engineering desk over traditional slow-support ticketing loops.
Traditional Offshore Support
Tier-1 ScriptsObsidianX Direct Engineering
Senior Cloud EngineersInbound Dispatch & Encrypted Mail Architecture
A technical blueprint of how client inquiries are securely validated, routed, and answered by senior cloud engineers.
3-Step Client Consultation & Onboarding
A transparent journey from initial inquiry to production architecture sign-off.
Scope Intake & Project Brief
Submit your project requirements or infrastructure specifications. Our engineering desk conducts a 30-minute technical brief review.
Technical Proposal & Sign-Off
Receive a transparent fixed-price proposal detailing Figma wireframe specs, code milestones, ObsidianX cloud infrastructure plans, and delivery timelines.
Kickoff & Staging Deployment
Development begins immediately with a private live staging preview link provided for weekly milestone review and client sign-off.
Communication & SLA Engineering Standards
How our studio maintains institutional communication standards for every client partner.
Direct Senior Developer Access
Communicate directly with senior cloud engineers and full-stack developers. Skip non-technical account managers and get immediate technical clarity.
< 15 Minute Initial Response SLA
We maintain a rapid initial response SLA for infrastructure inquiries, ensuring urgent cloud support and project scopes are triaged without delay.
Dedicated Slack & WhatsApp Channels
Custom website build and cloud enterprise clients receive a private Slack or WhatsApp channel for real-time asynchronous communication with our engineering team.
Encrypted Mail Gateway Pipeline
Inbound inquiries are processed via ObsidianX Mail Gateway with TLS 1.3 encryption, ensuring strict confidentiality for sensitive project briefs.
Free Technical Scope Consultation
We offer complimentary 30-minute technical scope consultations for prospective clients to evaluate infrastructure requirements and project estimates.
30-Day Post-Launch Warranty
Every custom website build and cloud migration project includes a 30-day post-launch technical support warranty for bug fixes and client guidance.
Institutional Communication Standards
Engineered for directness, transparency, and technical accountability.
< 15 Minute Response SLA
Rapid initial response SLA for infrastructure and technical consultations.
Direct Senior Engineer Access
Communicate directly with senior cloud engineers and full-stack developers.
100% Encrypted Dispatch
TLS 1.3 encrypted message transmission via serverless API Gateway.
India & International Scope
Serving businesses across India and international markets.
Frequently Asked Questions
Everything you need to know about contacting our engineering studio, response times, and project onboarding.
Inquiries sent through our contact portal are dispatched directly to our senior cloud engineering desk. We maintain a response SLA of under 15 minutes during business hours (Monday to Saturday, 9 AM to 8 PM IST).
Yes! After receiving your initial project brief, our team will share a direct calendar link to schedule a complimentary 30-minute technical scope consultation call via Google Meet.
You can email our engineering desk directly at `obsidianx.online@gmail.com` for billing, technical support, or custom project inquiries.
Our primary cloud datacenter infrastructure is hosted in our Mumbai Data Center Facility, delivering sub-20ms ping times across Indian metro cities and compliance with local data residency laws.
Yes. We engineer bespoke custom websites (Vite, HTML5, Vanilla CSS, React) and manage enterprise Cloud VPS servers deployed on ObsidianX infrastructure.
Upon project kickoff for custom website builds or enterprise VPS accounts, we invite your technical team to a private Slack workspace or WhatsApp group for rapid real-time communication.
To help us provide an accurate technical proposal, include your current website domain, project goals, desired launch timeline, estimated monthly visitor traffic, and any specific technical features needed.
Yes, 100%. All messages are encrypted via TLS 1.3 and processed securely through ObsidianX Mail Gateway. We never share, monetize, or disclose client project briefs or contact details to third parties.
All custom web engineering projects include a 30-day post-launch technical support warranty covering bug fixes, minor layout adjustments, and team training.
Yes. We serve clients across India, North America, Europe, and Asia-Pacific, accommodating international time zones for consultation and project milestone reviews.